European union: 50€
US & Canada: 120€
France: 3 working days
European union: 3 to 5 working days
US & Canada: 5 to 7 working days
World: 5 to 9 working days
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Right of cancellation
You are entitled to cancel your acceptance of contract within 30 days, without providing reasons, in text form (e.g. letter, fax, e-mail) or – if you have received the relevant item prior to the end of the cancellation period – by returning the item. The period begins upon receipt of these instructions, but not prior to receipt of the item by the recipient (in the case of repeated shipments of the same kind, not before receipt of the first shipment). The deadline is considered met if notice of cancellation or the item itself is sent off within the defined period. Notice of cancellation is to be sent to the following address:
Consequences of cancellation
In the case of effective cancellation, performances received and emoluments taken (e.g. interest) by both sides are to be returned. If you are unable to return the item received, in whole or in part, or if its condition has deteriorated, you are required, as appropriate, to provide compensation to us for lost value. In the case of material objects, this does not apply if the deterioration of the object has resulted exclusively from inspecting it, as you might have done in a shop, for example. In addition, you are not required to provide compensation for lost value resulting from the appropriate use of the object if you refrain from continuing to use the object as your property and avoid doing anything that would detract from its value. Objects that can be shipped as packages are to be sent back at our risk. You are required to bear the costs of return shipment if the delivered item corresponds to your order and if the price of the object to be returned does not exceed 40 euros, or if, in the case of a higher price, you have not yet provided compensation or a contractually agreed partial payment. Otherwise there is no charge to you for the return shipment. Items that cannot be shipped as packages will be picked up at your location. Obligations to provide reimbursement for payments must be fulfilled within 30 days. That period begins for you when you send off your declaration of cancellation or the respective item, for us upon receipt.
In the case of a service, your right of cancellation no longer applies if your contractual partner has begun to carry out the service, with your express consent, prior to the end of the cancellation period, or if you yourself have caused the service to be rendered.
End of instructions concerning cancellation
German Law applies, unless otherwise expressly agreed for record or if provided for under mandatory statutory law.